Important Contact Information for Borrowers

Toll-Free Customer Service Telephone Number:

(855) 622-3195

Customer Service Hours of Operation:

Monday through Friday 8:30 AM to 8:00 PM ET
Saturday: 8:30AM to 5:00PM ET

Borrower Website Address:

Borrower Email Address for Questions and Issues:

Borrower and Third-Party Payoff Request:

(877) 7PAYOFF OR (877) 772-9633

Correspondence Address:

PO Box 77404, Ewing, NJ 08628

Qualified Written Request Address:

PO Box 77423, Ewing, NJ 08628

Lender Placed Insurance Website:
Borrowers can update their insurance information if they receive a lender placed insurance letter

Property Insurance Bill Should Be Mailed To:

MegaStar Financial Corp., ISAOA, ATIMA,

C/O Central Loan Administration & Reporting
P.O. Box 202028, Florence, SC 29502-2028

Insurance Loss Drafts:

Regular Mail:

Attention: Hazard Insurance Department
PO Box 202033, Florence, SC 29502-2033


Attention: Loss Draft Department
1323 Celebration Boulevard, Florence, SC 29501

Borrower Loan Payments:

Properties located in Western United States (California, Alaska, Arizona, Colorado, Hawaii, Idaho, Montana, Nebraska, New Mexico, Nevada, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming, and Guam)

P.O. Box 54040, Los Angeles, CA 90054-0040

All other states not listed about:

P.O. Box 11733, Newark, NJ 07101-4733


“A good reason why you may want to offer below 5% is when you’re paying with cash (although companies who offer sellers cash for their home will typically offer 65% below market price).”

Publisher: HomeLight
Article: Is It Too Low? What Is Reasonable to Offer Below Asking Price

    1098 forms were mailed 1/26/2024. 

    If you have questions or need assistance with your 1098 form, please send your question to